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| Ordering Information |
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Ordering
at our Studio
When visiting our studio, please keep in mind that you should call
before coming out to make sure someone will be there to help you.
You can bring your own items for us to airbrush and we also have a
selection of shirts there at the studio. you can drop your item off
at the studio and return later for it, or we can ship the item off
to you.
Stock Designs: 3 hours to 2 days
Custom Artwork: 5 hours to 3 days
Portraits: 2-4 days
Large Orders: 3-5 days, depending on quantity.
These times are just estimates and may be subject to change due to
workload.
If you have placed an order and need to make changes, please contact
us as soon as possible at 03 9876 0019 or 0416 127 246.
If we complete your order ahead of time, we will contact you to let
you know it is waiting for pick-up. |
Over the Internet
We are continuing to put a special effort
into our growing internet business, and now have more reasonable times
for processing orders.
When payment is processed thru our credit card service or our third
party payment services like Paypal and Paymate, then we will immediately
begin work on your order. Bank transfers require that we wait till
we get confirmation of payment before we begin work. Orders not paid
for after 5 days will be deleted.
Stock Designs: Can be airbrushed
and sent out within 2 days.
Custom Orders: Can be airbrushed and sent out within 5 days.
Portraits: Can be 7-10 days to airbrush and send out.
Large Orders: Minimum of 10 days. |
Payment Methods
For all stock designs and Internet orders we require full payment
before work can begin.
Large Orders and custom work totalling more than $300 require at least
half the total cost of the order as a down payment. Special shirt
orders where we order garments not normally carried in our shop will
require the full payment for the costs of the shirts before the order
to the factory is placed.
Credit
Cards over the Phone and in our Studio
We can now take your credit/debit card over the phone! Just call our
shop phone at 03 9876 0019 during business hours.
You will be asked for a valid email address for your receipt information
to be sent to. Your payment will be processed as we are on the phone
and will take just 60 seconds! We also have EFTPOS facilities in our
studio, and can take credit ards and debit cards from VISA, Mastercard,
and Australian Bankcard.
Online Credit Card Payments
Hot Paint has secured facilities for accepting credit cards and check
cards from around the world online. They feature 256-bit encryption
and your payment will be processed in less than 30 seconds. Just choose
the credit card option when you go thru the checkout process in our
Online Shop. Currency conversions will be automatic and without fees.
 
We are sorry, but at this time we do not accept Discover, Diner's
Club, or American Express.
PayPal
Hot Paint is a longtime user of PayPal and if you are familiar
with this payment service, you may certainly use it to complete payment
for your order. You can use many different credit cards as well as
use your own bank account to send money to may different countries
in the world. For more information about PayPal, click
here.
Paymate
Australia's fastest growing payment facility. If you are buying things
thru the web, it helps to have paymate as an option for payment. For
more information about Paymate, click
here.
Online Bank Transfer
If you prefer to use online banking for your transactions, you can
also pay for your purchase by using a direct online bank transfer
from your bank account to our bank account. Once you complete your
order in the online shop, and choose Bank Transfer as your payment
option, you will then be given the details for making the transfer.
Once the transfer is complete, please email us with the details so
that we can begin working on your order right away.
Cashier Checks and Money Orders
Due to the nature and security of electronic banking, we have decided
to stop accepting non-electronic payments such as cheques and money
orders. If you have any further questions, please do not hesitate
to email us.
Cash
We accept cash in our shop and at our various setups, but sending
cash thru the mail is a risky business and is not recommended under
any circumstance. |
Security Certificate
Information
Hot Paint has obtained it's 128-bit security certificate from GoDaddy,
making it extremely unlikely that anyone has intercepted our secure
transactions. Your browser can be set to accept and install our certificate
permanently. To try out our secure server click
here to read this page securely. |
GST Info
Australia charges 10% GST, and we include it within our price listings. |
Delivery to homes in the Melbourne area is slated for next business
day delivery.
Delivery to cities and large towns in Victoria will range from 1 -
3 working days with the more remote country areas leaning towards
the 3 business day target.
If you live "way out Woop Woop"(in the bush areas) outside
of Victoria, then the delivery time will go towards the 4-5 business
day range.
| City |
One
shirt |
2-4
shirts |
Est. Delivery
time |
| Adelaide |
$5 |
$8 |
2-3
business days |
| Alice Springs |
$5 |
$8 |
3-5
business days |
| Brisbane |
$5 |
$8 |
3-5
business days |
| Cairns |
$5 |
$8 |
4-6
business days |
| Canberra |
$5 |
$8 |
4-6
business days |
| Darwin |
$5 |
$8 |
3-5
business days |
| Hobart |
$5 |
$8 |
3-5
business days |
| Melbourne |
$4 |
$7 |
Next
business day |
| Perth |
$5 |
$8 |
3-5
business days |
| Sydney |
$5 |
$8 |
2-3
business days |
When you need to put a rush on that, you can use Express Post for
guaranteed next day delivery to most places in Australia. If you need
more information, please take a look at the
Australia Post Website.
| City |
One
Shirt |
2-4 shirts |
Delivery
time |
| Adelaide |
$7 |
$10 |
Guaranteed
Next Day |
| Alice Springs |
$7 |
$10 |
Fastest
Possible |
| Brisbane |
$7 |
$10 |
Guaranteed
Next Day |
| Cairns |
$7 |
$10 |
Fastest
Possible |
| Canberra |
$7 |
$10 |
Guaranteed
Next Day |
| Darwin |
$7 |
$10 |
Fastest
Possible |
| Hobart |
$7 |
$10 |
Guaranteed
Next Day |
| Melbourne |
$6 |
$9 |
Guaranteed
Next Day |
| Perth |
$7 |
$10 |
Guaranteed
Next Day |
| Sydney |
$7 |
$10 |
Guaranteed
Next Day |
We recommend confirming regular parcel
delivery times with your local post office.
Please double-check that you have given us the correct shipping address.
If your order is returned as undeliverable we will attempt to contact
you for address corrections but you will be charged for shipping the
item again.
Portraits on canvas or board and other
large flat items will require special packaging and therefore special
shipping rates, and as a result we will have to get custom quotes
for shipping. We will inform you by email of the rate before we ship
the package. |
Hot Paint ships products to most countries in the world. Below is
a chart of our international shipping charges and estimated times
for delivery. We even put the charges into the respective currencies
so that you can get a good idea just how much it will cost to ship
your items from Australia to your country.
| Country |
|
1-2 shirts |
3-4
shirts |
Est. Delivery
Time |
| From Australia: |
AUD |
$15 |
$25 |
|
| Canada |
CAD |
$14 |
$24 |
5-10
business days |
| Germany |
EUR |
€9 |
€14 |
|
| France |
EUR |
€9 |
€14 |
|
| New Zealand
|
NZD |
$16 |
$27 |
|
| United Kingdom |
GBP |
£6 |
£10 |
|
| United States |
USD |
$12 |
$20 |
|
Large cities in most countries could take as little as 4 days for
delivery and up to 10 days to deliver orders to remote areas in the
rurals. |
FREE SHIPPING
WITHIN AUSTRALIA!
When you make a shirt order that totals more than $60, your shipping
is free!
Excludes Express Post and shipping for canvas
portraits. |
Returns, Refunds and
Cancellations
100% Guarantee
When our customers are happy, we are happy, and the best way to ensure
mutual happiness is to guarantee our artwork. For our personalized
and customized airbrushed shirts, we guarantee that they will be 100%
free from defects in materials and workmanship. If they’re not,
you may return them to us in their original condition for a prompt
credit, exchange or full refund. And we'll be friendly about it too
with no dramas -- we really want you to be satisfied with our service! |
Help us Satisfy You
Hot Paint asks our customers to ensure that their spelling, colors,
sizes, and style choices are correct. Most of the reasons why an order
has to be redone is due to customer error. We strongly urge you to
double-check your order for correctness before clicking the check
out button. If you have any questions about making your order, please
email or call us. |
When the mistake is ours
Hot Paint accepts responsibility for errors we make on orders. We
may spell a name wrong or get a color wrong... maybe even leave something
out. Having airbrushed thousands of shirts in his career, Rayf has
made probably every artist mistake in the book, invented a few new
ones, and has written the book on how to repair most of them. If you
have been the victim of a mistake, please notify us as soon as you
recieve the item by emailing us at info@hotpaint.com.au and depending
upon the item, we will send a replacement immediately or repair the
mistake. We can do it faster if you bring the garment back to us at
the shop, should you be living in the Melbourne area. |
Returns and Exchanges
When you need to make a return or an exchange, please return your
shirt(s) to us within 15 days of when you receive them, and in it's
original condition (please, don't wear or wash the shirt when you
know there is a problem with it). Please include a copy of the invoice
you received with a note telling us why you're returning the shirt,
and indicate if you would prefer an exchange, replacement or a refund.
Exchanges for a different style, size or color of shirt not due to
a manufacturing defect or an order processing error will incur normal
shipping charges when the product is reshipped to you.
Keep in mind that personalized and customized items cannot
be returned or exchanged for reasons other than defects in materials
or workmanship and/or order processing errors.
We recommend that you return products to us insured. Australia
Post or the mail service in your country will insure your package
to guard against loss. If something happens in transit and the package
doesn't get delivered, we cannot give you the exchange.
The address for returns is:
Hot Paint Airbrush Art
PO Box 90
Ringwood, Vic 3134
Australia
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Refunds
Refunds can only be given for orders that have been cancelled before
work has begun. Cash payments will be refunded in full in our shop.
Make sure that you hang on to your receipt. Payments made by EFTPOS
or credit card in our studio will incur a $5 administration fee. Refunds
for completed work can only happen if the artist has made an serious
error that cannot be fixed, and has occurred on a garment that has
been brought in by the customer. However, before refunds are given,
every effort to replace the garment is made.
If you’re requesting a refund not due to a manufacturing defect
or order processing error, we will gladly refund you the cost of the
shirt only. Unfortunately, we cannot refund you the cost of the shipping
unless there is a manufacturing defect or there was a clear mistake
made by us in processing your order. |
Cancellations
Orders may only be cancelled BEFORE the artist begins work. Please
keep in mind that once we finish a custom designed shirt with a name
on it or a business logo it is highly unlikely to be sold to someone
else, and that means we have to eat the shirt. We don't like doing
this as shirts are very dry and can cause choking. If you anticipate
having to cancel an order please let us know as soon as possible,
so that we can make alternate arrangements, transfer your payment
to another order, or set up your refund. Please do not expect to phone
or email us after two days to cancel an order, because it is not uncommon
for us to start working on orders as soon as we get the email notifying
us of the order. |
Changes
If you want to make a quick change, please contact us as soon as possible,
because if we airbrush the item before the change is made, there is
no going back and the item may be ruined. It is possible to make a
change once the item is airbrushed, but please be aware that it may
not be possible to make it look like there has not been a change.
We have a great deal of experience in covering changes, but we are
not perfect and not all changes can be made perfectly. |
| If you need more information or have any questions
about ordering, please email
us, or call us at 03 9876 0019. |
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